In the event someone becomes trapped (e.g., in an elevator) or otherwise incapacity, take the following steps:
If the person is injured or in danger of being injured, immediately call 911.
Attempt a rescue if and only if this can be done without putting anyone else in danger.
Contact management and the ERT as soon as is reasonable.
If the person is not injured and there is a low probability that they are in danger, attempt to keep the person clam by talking to them and wait for outside assistance.